FAQ's
1. How long will my delivery take?
We aim to dispatch orders between 1-4 days after payment is received. However, please allow up to 30 days for delivery.
2. What should I do if my delivery hasn’t arrived?
If your order is lost or delayed, email us using the contact form here with your order number, full name, and delivery address.
3. What should I do if my order arrives damaged?
Email us using the contact form here with your order number, full name, and delivery address. Please also attach photos of the damaged item(s) so we can assist you.
4. Does Gelding Street ship internationally?
Yes! We can ship to The United States, New Zealand and Australia.
We can also process direct orders for our US and Canadian customers, via our US distribution warehouse.
To order from the UK and EU, you can find Gelding Street products in all good bookstores, or Amazon.
5. Will I need to pay customs fees if I’m in the United States or Canada?
For orders to our US customers, your order will processed from our US distribution warehouse, therefore you will not encounter customs fees.
6. Where can I find Gelding Street’s Shipping & Returns policy? You can read our full Shipping & Returns policy here.
1. Can I get a refund?
Yes, if your order qualifies for a refund, we will issue a full or partial refund. Or we my send you a replacement item free of charge.
2. Does Gelding Street offer store credit?
No, we do not provide store credit for returned items.
3. Can I exchange an item?
We do not offer exchanges for purchased goods.
4. How do I return an item?
Email us at using the contact form within 5 days of receiving your order. Include your order number, a description of the issue, and any relevant photos.
5. When can I return an item?
You can return an item if:
It arrived damaged (e.g. dented box, bent or ripped pages/cards, missing cards).
1. How do I submit my work to Gelding Street?
Visit our Manuscript Submissions or Illustration Submissions page and follow the instructions to send us your work.
2. Can I submit my work if I’ve never been published before?
Absolutely! We welcome submissions from unpublished authors and artists.
3. Can I submit my work if I’ve already been published elsewhere?
Yes, previously published authors and artists are also welcome to submit.
Projects submitted must be different to your previously published work, we can’t publish the same project if already published with another publisher. Self-published is fine.
4. How much of my book needs to be written before I submit?
We require at least:
· A sample table of contents
· An introduction
· The first few chapters
Complete manuscripts are also accepted.
5. I’m an artist. Can I submit my work to Gelding Street?
Yes! We accept artwork submissions as well as written content.
6. What happens after I submit my work?
If your submission is successful, our publishing team will contact you with the next steps.
1. Does Gelding Street have a physical store?
a. No we only sell online.
2. Where is Gelding Street based?
a. Our head office is located in Sydney, Australia.
3. Does Gelding Street create its own products?
a. We publish the work of authors and illustrators who submit their work to us.
b. At head office, we have a design and publishing team who work with and assist our authors and illustrators on preparing their works for publication.
4. Who runs Gelding Street Press?
a. Lisa Hanrahan, Managing Director, and Paul Dennett, CEO.
5. Can I share pictures and content of Gelding Street products on social media?
Of course! We love to see content from fans of Gelding Street products. We simply request that you tag Gelding Street Press, and tag or cite the author and / or illustrator.
You do not need to ask our permission to share such content, as long as you follow the above point on citing the relevant people.
6. I’d like to become a Gelding Street promotor, how do I do this?
· Message us through our contact form
· Include your full name, links to your social media account
· Also please share what style of content you create, and what your account focusses on. This will give us an idea of how Gelding Street’s products make work with your account.
7. What are Gelding Street’s social media handles?
@ geldingstreet_press
